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Terms & Conditions

We value the diverse perspectives and experiences of our users, and we encourage collaboration and community engagement. Our platform provides opportunities for users to contribute their knowledge, share their opinions.

Effective Date: 1 January 2025

Welcome to Lens Lab. By accessing or using our website, products, or services, you agree to the following Terms and Conditions.

1. General Information

Lens Lab (“we,” “our,” “us”) provides eyewear products including prescription lenses, frames, accessories, and related services. These Terms apply to all visitors, customers, and users.

2. Eligibility

By using our services, you confirm that:

  • The information you provide, including prescription details, is accurate and complete.

3. Product Information

We make every effort to display accurate product descriptions, pricing, and availability.
We reserve the right to modify product details, discontinue items, or limit quantities at any time.

4. Prescription Accuracy

You acknowledge that all prescription information submitted to Lens Lab is valid and issued by a licensed eye-care professional. Lens Lab is not responsible for any issues resulting from incorrect or outdated prescriptions provided by the user.

5. Orders and Payments

By placing an order, you authorize Lens Lab to charge the full amount using your selected payment method.
Orders may be delayed or canceled if there are payment or verification issues.
Prices may include applicable taxes, shipping fees, or service charges.

6. Shipping and Delivery

Delivery times may vary depending on location, courier service, and the type of product ordered.
Lens Lab is not liable for delays caused by carriers, customs, or circumstances beyond our control.

7. Returns and Exchanges

  • Returns are accepted within 30 days of delivery for unused and undamaged items.

  • Custom prescription lenses are not eligible for return unless there is a manufacturing defect.

  • Shipping fees for returns may not be refundable.

8. Intellectual Property

All trademarks, logos, text, images, graphics, and other content provided by Lens Lab are owned or licensed by us.
You may not reproduce, distribute, or use any materials without written consent.

9. Prohibited Activities

You agree not to:

  • Use our services for fraudulent or unlawful purposes

  • Submit false or misleading information

  • Interfere with or disrupt Lens Lab’s systems, security, or networks

10. Limitation of Liability

Lens Lab is not responsible for:

  • Damages arising from misuse of products

  • Errors caused by inaccurate information submitted by users

  • Any indirect, incidental, or consequential damages

11. Privacy

Your use of Lens Lab is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to Terms

Lens Lab may update these Terms at any time. Continued use of our services constitutes acceptance of any changes.

13. Contact Information

For questions or support, contact us at:
Lens Lab Support
Email: support@lenslab.com.au