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Effective Date: 1 January 2025
Welcome to Lens Lab. By accessing or using our website, products, or services, you agree to be bound by the following Terms and Conditions.
Lens Lab (“we”, “our”, “us”) provides eyewear products including prescription lenses, frames, sunglasses, blue light glasses, accessories, and related services.
These Terms apply to all users, customers, and visitors of our website.
By using our services, you confirm that:
You are at least 18 years old or using the site under supervision of a parent or guardian.
All information you provide, including prescription details, is accurate, complete, and current.
We make every effort to display accurate product descriptions, pricing, and availability. However:
Colours may vary slightly due to screen settings.
Product details may change without notice.
We reserve the right to discontinue or limit quantities at any time.
By submitting a prescription, you confirm that:
It is valid and issued by a licensed eye-care professional.
It is current and not expired.
All values have been entered correctly.
Lens Lab is not responsible for issues arising from incorrect or outdated prescription information provided by the customer.
If incorrect prescription details are submitted, remake fees may apply.
By placing an order, you authorize Lens Lab to charge the full amount using your selected payment method.
Prices are listed in AUD and may include applicable taxes.
We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or payment verification issues.
If an order is cancelled after payment, a full refund will be issued.
Delivery times vary depending on location and product type.
Tracking details will be provided where available.
Lens Lab is not liable for delays caused by couriers or events beyond our control.
Free Australia-wide shipping may apply to first orders or promotional offers, subject to change without notice.
We accept returns within 7-14 days of delivery for unused and undamaged items in original packaging.
Return shipping costs may not be refundable unless required by law.
Custom prescription lenses are made specifically for you and are not eligible for change-of-mind returns.
However, if there is:
A manufacturing defect
Incorrect lens production based on the prescription provided
We will repair or remake the lenses at no additional cost.
If your item arrives damaged or faulty, contact us within 7 days of delivery with clear photos. We will assess and provide a suitable remedy.
Approved refunds are processed within 5–10 business days after inspection of returned items.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law (ACL).
Under the ACL, customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
All trademarks, logos, text, images, graphics, and content on this website are owned or licensed by Lens Lab.
You may not reproduce, distribute, or use any materials without written consent.
You agree not to:
Use our services for unlawful or fraudulent purposes
Submit false or misleading information
Interfere with our website systems or security
Attempt unauthorized access to any part of our platform
To the extent permitted by law:
Lens Lab is not liable for damages arising from misuse of products.
We are not responsible for errors caused by inaccurate information submitted by users.
We are not liable for indirect, incidental, or consequential damages.
This clause is subject to Australian Consumer Law protections.
Your use of Lens Lab is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Lens Lab may update these Terms at any time. Continued use of our website constitutes acceptance of any changes.
For support or questions:
Lens Lab Support
Email: support@lenslab.com.au
Website: www.lenslab.com.au