We want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the following conditions:

• Refund requests must be made within 3 days of receiving your order.

• Items must be unused, undamaged, and in their original packaging.

• Proof of purchase (order number or receipt) must be provided.

• Certain items, such as custom-made, personalized, or final-sale products, are not eligible for returns or refunds.

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be issued to your original method of payment within 5–10 business days, depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

1. Check your bank account again.

2. Contact your credit card company — it may take some time before your refund is officially posted.

3. If you still haven’t received it, contact us at support@lenslab.com for further assistance.

Contact Us

For any questions regarding shipping, tracking, or refunds, please don’t hesitate to reach out at support@lenslab.com.
Our team is here to ensure your experience with us is smooth, transparent, and satisfying.