Store Policies

1. Payment Policy

We accept payments via Shopify Payments, which supports major credit/debit cards and other local payment methods. Your payment is processed securely, and you will receive a confirmation email once your order is successfully placed.

2. Shipping Policy

• Processing Time: Orders are usually processed within 2–3 business days.

• Delivery Time:

  • Local deliveries: 3–5 business days

  • International deliveries: 7–14 business days

• Delivery times may vary slightly depending on your location and the courier service.

Please ensure your shipping address is accurate to avoid delays.

3. Refund and Return Policy

• Frames: Can be returned or exchanged within 3 days of delivery if unused and in original packaging.

• Lenses: Customized lenses are non-refundable unless there is a manufacturing defect or an error on our part.

• To request a return or exchange, contact us at support@lenslab.com within the allowed period.

4. Warranty Policy

We offer a [insert duration, e.g., 6-month] warranty covering manufacturing defects on both frames and lenses. This does not include accidental damage, scratches, or wear and tear from normal use.

5. Cancellation Policy

Orders can be canceled before they are processed for shipment. Once the order is processed or shipped, cancellation is not possible. Contact our support team immediately if you need to cancel an order.

6. Privacy Policy

Your personal information is handled with the highest security standards. We do not share your data with third parties except for fulfilling your order or as required by law.

7. Contact Us

For any questions about our policies or your order, contact us at:
Email: support@lenslab.com

Our support team is available Monday–Saturday, 9:00 AM – 6:00 PM.