Shipping Information

We aim to deliver your order as quickly and safely as possible. Once your order has been confirmed, it will be processed within 1–3 business days. You will receive an email notification containing your tracking information once your order has been shipped.

Our shipping services are handled by trusted courier partners to ensure reliability and timely delivery. Delivery times may vary based on your location, local postal services, and customs clearance procedures.

Estimated Delivery Times:

• Local Orders: 3–5 business days

• International Orders: 7–14 business days (depending on destination and customs regulations)

Please note that these are estimated timeframes and may be subject to delays due to factors beyond our control, such as weather conditions, customs inspections, or courier service disruptions.

If your package is delayed or has not arrived within the expected time, please contact our support team at support@lenslab.com with your order number, and we’ll be happy to assist you.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link. You can use this link to monitor your order’s delivery progress. If you do not receive your tracking details within the stated processing time, please check your spam/junk folder or contact us for assistance.

Incorrect or Incomplete Address

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays, lost packages, or failed deliveries due to incomplete or incorrect address details provided by the customer. If an incorrect address results in a returned shipment, additional shipping fees may apply for re-delivery.

Damaged or Missing Items

We take great care in packaging your order; however, if you receive a damaged or incomplete parcel, please contact us within 48 hours of delivery with photos of the package and items received. We’ll investigate the issue and arrange for a replacement or refund as appropriate.